Technical Support
Technical Support

Outsourced IT Help Desk Support Services

No Scripts. No Attitudes. Just Pure Service.

When it comes to help desk services, there’s nothing worse than a ticketing queue and support number that end in a long wait for help. At VanTech, we’re committed to providing excellent customer service that will keep your business productive and you happy. Our convenient and easy to use Help Desk services form the cornerstone of that customer service.  VanTech Help Desk Services leverage the VanTech Service Center and employ the most talented and compassionate help desk professionals around. At VanTech, we realize that not all clients’ needs are the same, nor are their technical problems. So we don’t read from scripts, and we don’t patronize or put our clients down. Simply put, we are here for you when you need us. The VanTech Helpdesk is your ticket to peace of mind.

Just look at these benefits and see why:

  • Customizable support plans tailored to the needs of your business
  • Dedicated, well-trained customer care representatives standing by
  • Enter support requests from any device on our Service Center web portal or via email
  • Service level agreements ensure your expectations are always met and provide a metric for evaluating the effectiveness of our services
  • Eliminate the excessive cost of managing an in-house help desk. Flat-rate pricing or ala cart pricing plans available
  • Easily transition from your current in-house helpdesk to VanTech help desk services without affecting business continuity
  • Track the progress of your support requests easily through the VanTech Service Center and via frequent email updates
  • Provide feedback upon the completion of your request to let us know how we can improve our service

Online Support At Your Fingertips

Service Center is VanTech’s online support and self-service center. VanTech is committed to keeping your computer systems in tip-top shape, and Service Center has all the resources your business needs to give you the support you need when you need it.

  • Enter new support requests or check on the status of existing ones.
  • Receive support instantly via remote control over the internet.
  • Request support conveniently from any device and via email.
  • Search our Knowledge Base for solutions to common technical problems.
  • Browse our FAQs for advice and recommendations.
  • Track the progress of your event easily through our Online Portal and frequent email updates.
  • Leave feedback regarding your experience with VanTech Service Center…